Refund & Return Policy

At Glass Skin, we are committed to providing you with high-quality Korean skincare products that meet your expectations. If for any reason you are not satisfied with your purchase, we offer a comprehensive Refund & Return Policy to ensure your satisfaction. Please read the following terms carefully:

1. Refunds: We offer a full refund for any products that are damaged, defective, or do not match the description provided on our website. To qualify for a refund, you must contact our customer service team within 7 days of receiving your order. We may require you to provide photographic evidence of the issue before issuing a refund. Shipping fees are non-refundable.
2. Returns: We accept returns for any products that are unopened, unused, and in their original packaging. To qualify for a return, you must contact our customer service team within 7 days of receiving your order. Shipping fees are non-refundable.
3. Exchanges: We currently do not offer product exchanges. If you wish to exchange a product, please return the original product and place a new order on our website.
4. Return Process: To initiate a refund or return, please contact our customer service team at support@glassskinma.com. We will provide you with instructions on how to return the product. Once we receive the returned product and confirm its condition, we will issue a refund to your original payment method.

Please note that we reserve the right to reject any refund or return request that does not comply with our Refund & Return Policy. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are committed to providing you with the best possible shopping experience at Glass Skin.